FREQUENTLY ASKED QUESTIONS

Yes we do, it's above the Best Before date next to the Weight on the small white label

We avoid giving out brew recipes for individual coffees on any given brew method because each brewing 'system' i.e water, temp, grinder, brew equipment etc will be different enough for the recipe to be largely meaningless when trying to compare our brewing system to yours. However we do offer general Best Practice Brew Guides for a number of the popular systems & these are a great place to start when tweaking to find the coffees sweet spot.

Yes as we roast daily to order the coffee is very fresh, we recommend resting coffee for at least a week. The roast date is on the small white label above the Best Before date & next to the Weight. If you can't wait a week a nice hack we've found that works is to grind your coffee & let it stand 20mins this accelerates the resting process & your coffee can be brewed & enjoyed straight away, however the best practice proven method is to rest coffee over a week.

We recommend storing in a cool, dark place away from heat, a kitchen cupboard or pantry works fine. Try to minimise exposure to air and moisture, so avoid the fridge. Coffee can be stored in the freezer in a sealed container indefinitely & ground straight from the freezer without defrosting.

We ship to the UK & Europe

We roast, post & deliver coffee 5 days a week. Our aim is to have all orders roasted & shipped the next working day Monday - Friday. The shipping method you select will determine the length of time it takes for your coffee to arrive. More detail can be found about estimated delivery times on the shipping page.

Yes if you want to change the delivery address of your subscription send us an email with your new address & we can amend it for you.

Your first subscription will be Roasted & Shipped the next working day from when you started the subscription, unless you asked for it to be shipped at a point in the future. Your next & all subsequent subscriptions will be roasted & shipped the next working day after the payment is received for your subscription, this will be as per the frequency you selected when setting up the subscription. You can check the 'Next Payment Date' by logging into your account & looking at the 'My Subscriptions' tab.

Yes if you send us an email we will be able to pause the subscription until your ready to start it again.

No the only way to change the frequency of the subscription would be to cancel it & set a new one up with a different frequency.

Yes you can cancel your subscription at any time just send us an email & we will cancel it for you.

Yes you need to be logged into the website & go to the 'My Subscriptions' tab & click the 'Update Payment Method' link.

No the only way to change the product, quantity or grind type of the subscription is to cancel it & set up a new subscription with the new product, quantity or grind type.

No you can only set up one product subscriptions at a time. Only our combo subscriptions allow two different products to be set up at the same time.

Yes all our coffees & brew gear is stocked at the coffee shop.

Its located at the Roastery the address is: Smith Street Coffee Roasters The Hide 30 Scotland Street Sheffield S3 7BS

We're open Monday - Friday 8am-2.30pm

If you need to cancel your attendance on the course for any reason please get in touch for a refund or to reschedule. Any cancellations with less than 48 hours notice before the start time of the course cannot be refunded but we will try & reschedule for you if possible.

Whilst we do what we can to accommodate everybody on our courses, unfortunately the roastery is not currently easily accessible for those with impaired mobility. There is a shallow step into the building, access to the brewlab/roastery/training area is via a narrow walkway, and use of the equipment (espresso machine/grinder/roaster) during the course requires standing.

Lunch isn't included in the course & we don't sell savoury food. However theres plenty of sandwich shops in the local area & your more than welcome to bring a packed lunch.

Please read the 'Description' section carefully for the course you book as this is what will be delived, it is not possible to tailor our group courses to each individual. If you would like a bespoke course tailored to your needs please get in touch.

Yes we add new dates to all our scheduled courses 3 times a year for the following 4 months. If your considering buying a gift cert for a course the recipient will be able to book on these new dates as they become available up to 18 months from date of purchase.

No we don't offer our courses at the weekends, the roastery is closed.

We don't have a car park, parking is on the road & payable on a meter.